High Performance Team Development Course Descriptions
Assertiveness in the Workplace
Is your message being heard? Assertive communication skills can spell the difference between success and failure. Furthermore, assertiveness can have instant results when people take action and implement change. This course will provide practical tools for assertiveness in communication specific to the IT Industry, and unveil techniques to choose and use the most appropriate words and emotional tone for every business situation. Through role-plays and highly interactive exercises, students will learn how to handle receiving and giving feedback and address business etiquette where professionalism and assertiveness are required. Each student will assess their areas of strength and potential growth in creating a more assertive communication style by completing the EPIC Coping and Stress online profile. Expect an overall enhancement of assertiveness skills for immediate on-the-job use.
Students attending this course will receive the powerfully insightful book How to Grow a Backbone: 10 Strategies for Gaining Power and Influence at Work by Susan Marshall.
Students will receive a personalized DiSC profile as a part of this course.
Constructive Conflict Resolution
Conflict within the workplace is inevitable particularly within a demanding and unique organizational environment. Yet many are at a loss when trying to manage conflict simply because they haven't been trained in conflict resolution. Within this highly-interactive course tailored specifically for working professionals, students will gain a clear understanding of conflict, as well as be able to identify their own conflict patterns. Students will be trained to manage disputes positively rather than responding to them on an emotional level. Practical strategies will be presented addressing conflict management, dealing with difficult behavior, and developing trust to minimize potential future conflict. Students will apply their knowledge and be able to achieve tangible results by the end of this impactful class.. Special attention will be given to mediation techniques for leaders. The end results: better work environment, stronger business results, and greater team performance.
Students attending this course will receive the text book: Resolving Conflicts at Work: Ten Strategies for Everyone on the Job by Kenneth Cloke and Joan Goldsmith.
Dismantling the Elephant
Every day, we see them! Those awkward, uncomfortable and emotionally charged situations we're just not sure how to address. You know, the "Elephant in the Room"... Maybe it's a difficult personality you have no choice but to work with - although you'd rather not. Perhaps it's the fact that no one respects your opinion - even though you know you're right! It could even be unfair circumstances that have left you holding the "short end of the stick". Unclear of a course of action, we're tempted to simply ignore them, hoping they'll go away. Problem is, of course, that these issues do just the opposite of what you'd like. They grow, propagate and start breeding new problems. There's good news! These "Elephants" can be overcome - successfully and permanently. What's more, they can empower you to achieve results you've never thought were possible. Join Nancy Whatley-Blaine for Dismantling the Elephant. An interactive and results-driven discussion on how to identify, address, and eliminate these "taboo topics" we try so hard to ignore, avoid and sweep under the rug. The session will end with participant examples, offering tangible steps that help you deal effectively with the "Elephants" in your life.
Audience: This course is for any team members, new and experienced managers, project managers and team leaders, as well as those who are interested in personal and career development.
Prerequisites: There are no prerequisites for this course.
Effective Working Relationships
Positive interpersonal relationships among colleagues, subordinates and superiors is key to creating a highly-successful IT career. The better you understand yourself, the better you can understand how other people might perceive you. You can also better understand how people might misunderstand you. Students will learn to communicate with power, flexibility and persuasiveness. Self-assessment of personal communication styles and will train students to understand the motivations and styles of others. Role-plays and interactive exercises will help students relate to styles unique from their own. The ideal course for those looking to achieve deeper insights into preferences, strengths, and growth areas in key working relationships - even the most challenging.
Students will receive the bestselling book Dealing with People You Can't Stand: How to Bring Out the Best in People at Their Worst by Dr. Rick Brinkman and Dr. Rick Kirschner.
Mastering Persuasive Influence
Influencing with Integrity is the science of influence, persuasion, and compliance. Mastering it will help you move someone to adopt a new attitude, belief, or action. The dynamic and collaborative demands within an IT environment make this skill a requirement. This course is designed to build skills that enable students to influence others in ways that develop relationships based on mutual agreement and trust. It will help students better recognize and manage the influence attempts of others within the workplace. Students will develop the skills to adapt a communication style and message without resorting to "manipulation" or "power play" tactics that often backfire and cause severe breakdown in productivity. Students will have the opportunity to evaluate their own influence style and learn the different tactics to influencing others with integrity. IT specific exercises, self-evaluation, and interactive role-plays serve to give you a step-by-step influence process that will produce consistent results and help achieve win-win outcomes.
Students attending this course will receive the bestselling book Influence without Authority by Allan Cohen and David Bradford.
Motivating Teams to Win
Teams are critical to organizational success, yet not every team leader or team member has been trained how to do more than simply "manage" or "do their job". Even the most skilled team members - acting independently - will not guarantee success. Team cohesion leverages the strongest aspects of every team member, while minimizing the impact of individual weaknesses. The high-performance team will demonstrate strong communication skills, maximize team talents, and engage in constructive conflict to produce amazing results. This course moves surpasses the "theoretical" and provides tangible - and immediately applicable - methods to creating a high-performance team. It's designed for team leaders and team members alike and focuses on complete team development from all aspects. Participants will engage in highly-interactive exercises, DiSCTM profiling for team-assessment, and demonstrative role plays. Special attention will be given to working successfully with your manager and how to motivate a team.
Attending students will receive the NY Times bestselling book, The Five Dysfunctions of a Team by Patrick Lencioni.
Presentation and Public Speaking
IT Professionals, Project Managers, and Business leaders are routinely called upon to present information. A poorly delivered message can fail to inspire desired results from the audience including, budget cuts, lack of resourcing, and no buy-in. This course offers a hands-on approach with team role-plays and practical exercises to make the beginner presenter good, and the experienced presenter great. This highly-interactive course provides students with the opportunity to develop and practice their presentation skills in and gain confidence in their public speaking. Students will develop the skills to analyze and evaluate effective methods of presenting, including delivery style, message organization, content development, and visual aids use. During this course, students will work collaboratively to learn how to distinguish characteristics of a strong presenter and how to improve their own presentation abilities. Students will deliver a brief (5-minute) presentation on a topic of their choice, as well as give and receive feedback from their classmates. Special emphasis will be given to influencing your audience, thinking on your feet, and handling questions with clarity and effectiveness.
Negotiation is a facet of everyday life. Mastering the art of effective negotiation helps us get what we want while simultaneously improving our relationships. This course, tailored for the unique demands of the IT environment will educate you on the four elements of successful negation techniques. Students will learn the steps, skills and tools you can leverage to gain consensus, defuse a potential conflict and negotiate win-win solutions. Interactive exercises will help you identify hidden "currencies" that will show you how to have influence over those with whom you have no authority. These skills will help you to negotiate powerfully with co-workers, team members, as well as your boss. Students will participate in IT-based scenarios demonstrating how to engage in "principled" rather than "positional" negotiations using a four-step negotiation process. Students will know the power of achieving trust in relationships across the organization and how to cultivate collaborative relationships. Exercises in troubleshooting how to "Get Past No" and how to deal with negative emotions will also be incorporated. The course will provide practical and effective negotiation tools and techniques for IT professionals.
Students attending this course will receive the Bestselling book, Getting Past No: Negotiating Your Way from Confrontations to Cooperation by William Ury.