Saint Louis University uses Blackboard Learn 9.1 for its Learning Management System. This application supports faculty and student customers for both the St. Louis and Madrid campuses and provides access to many great tools to support SLU's educational mission.
Types of Courses in Blackboard Learn
News about Blackboard at SLU (Upgrades, New Features)
Support Browsers and Operating Systems
Faculty Support and Training Information
Student Support Information
Standard Maintenance Window
COURSES IN BLACKBOARD LEARN
Access your courses by clicking on the Blackboard Learn icon on the Tools tab of mySLU. Depending on your role at SLU and enrollments, you may see two kinds of courses in Blackboard Learn:
NEWS! Blackboard Learn Maintenance on Saturday, Jan. 4
Information Technology Services will be applying an update to Blackboard Learn on Saturday, Jan. 4 to address some high-visibility issues reported by our customers and update the database software. Blackboard will be unavailable from 6 a.m. until noon CST that morning, in accordance with the posted maintenance window.
What is included in the update?
If you have any questions about the update, please contact the Blackboard Faculty Support Team at 314-977-2252. Faculty can also e-mail the team at firstname.lastname@example.org.[Top of Page]
SUPPORTED BROWSERS & OPERATING SYSTEMS
View the Blackboard Learn Browser Compatibility List to find an appropriate supported operating system/browser for your computer. Please note that other applications you may use, such as Tegrity, may have different supported browsers.
The Faculty Technical Support Team can be contacted at 314-977-2252. Support hours are Monday - Friday, 8:30 a.m. to 5:00 p.m. Faculty can also e-mail email@example.com or visit the Faculty Support pages for help with Blackboard Learn. This team can also provide individual technical training for Faculty to explain the features and tools in Blackboard Learn. Please use the contact information above to submit a request for a training session.
Faculty can get help incorporating Blackboard Learn into a course from the Center for Transformative Teaching and Learning (CTTL): firstname.lastname@example.org. Contact the CTTL to discuss why and how best to use this or any other technology to achieve your instructional goals.[Top of Page]
Students can visit the Tech Services Center website for tutorials and FAQs or contact the Student Service Desk at 314-977-4000, extension 2.
STANDARD MAINTENANCE WINDOW
As with all technology, sometimes you have to apply an upgrade or swap out old hardware. The standard planned maintenance windows for the Blackboard Learn system are Wednesday 10 p.m. to Midnight or Saturday 6 a.m. to Noon CDT. What this means is that if system maintenance is required, any downtime would be scheduled during one of those two maintenance periods. These times were selected based on system usage reporting to identify lower-usage periods. The maintenance schedule will then be communicated to the University community via Newslink.
Occasionally, other systems that the Blackboard Learn system relies on have maintenance occurring outside those times, and we are forced to schedule outside those windows. Whenever we have an planned maintenance outage, we try to notify the University community as soon as we possibly can.
Updated: 1/13/2014 by KRS