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Holds

Holds may be placed on your registration or graduation at Saint Louis University for academic, administrative or conduct issues, as well as for outstanding fees or failure to return SLU property.

Students may view their Holds by logging into mySLU and then Banner Self-Service.  Once in Banner Self-Service, look in the top right corner of your "My Student Profile." Click in the box to see details about any holds that need to be addressed.

The most common reasons, as well as their solutions, can be found on this page.

St. Louis Campus Holds

Admissions Registration

Materials required for your application to Saint Louis University have not been received.

  • Undergraduate students: Contact the Office of Admission at admission@slu.edu or 314-977-2500.
  • Graduate students: Contact the Office of Admission at graduate@slu.edu or 314-977-2500.
AVP for Graduate Education

Information is needed regarding your academic file.

Continuous Enrollment Hold

Certain graduate students must maintain continuous enrollment during each nine-month academic year. Some students must also enroll each summer. If you violate the mandatory continuous-enrollment policy, you must pay a fee/penalty that will be determined by the number of consecutive semesters you were not enrolled.

If your enrollment gap is three years or more, you will need to reapply for admission and pay any associated fees. Contact your graduate education candidacy advisor for more information.

COVID Vaccine Requirement

Compliance with our vaccination requirement, as outlined below, will ensure your ability to be a student on our St. Louis campuses this fall.

Submission of proof of vaccine is via this online portal.

Proof simply is a digital copy of your completed CDC COVID-19 vaccine card [https://www.cdc.gov/coronavirus/2019-ncov/vaccines/second-shot.html#vaccination-second-shot] , or of a vaccination card provided by the vaccination site where you obtained a World Health Organization-approved COVID-19 vaccine.

If you are not vaccinated, we will offer multiple opportunities for you to obtain your COVID-19 vaccine on campus this summer and at the start of the fall semester. Please schedule your vaccination appointment here. Vaccines also are offered at most pharmacies, including Walgreens, CVS, Target and others. You can search for COVID-19 vaccines in your hometown here, using your zip code.

It is our hope for your compliance with our requirements to ensure a vibrant and safe return to campus life.

If you have questions, please reach out as soon as possible to pandemic@slu.edu or conduct@slu.edu.

Credit Limit

There are outstanding conditions required for your admission to Saint Louis University. Contact the Office of Admission at graduate@slu.edu or 314-977-2500.

Dean's Hold

A dean's office has placed a hold on your account for one of the following reasons:

  • Academic Dismissal
  • Admission Condition Not Met
  • BJC Bridge Program
  • BJC Student Dismissed
  • Provisional/Probationary Status
  • U1 - See advisor to register
  • U2 - See advisor to register
  • Unclassified Status

Contact your advisor or the dean's office for assistance in removing this hold.

Dean of Students Hold

The dean of students office has placed a hold on your account for one of the following reasons:

  • Failure to substantively comply with the agreed-upon recommendations in your
    Behavioral Concerns Committee (BCC) agreement.
  • Failure to meet with the Dean of Students or his/her designee at the appointed time.
  • Failure to comply with recommendations given by the Dean of Students or his/her designee.

Contact the Dean of Students Office at 314-977-1572 or at deanofstudents@slu.edu for assistance in removing this hold.

FPA Registration Hold

The Department of Fine and Performing Arts has placed a hold on your account because information is needed for your academic file. Contact the department at 314-977-3030

Grade(s) of B or better

There are outstanding conditions required for your admission to Saint Louis University. Contact the Office of Admission at graduate@slu.edu or 314-977-2500.

International Services Hold

The Office of International Services has placed a hold on your student record. Contact the office at 314-977-2318 or internationalservices@slu.edu.

INTO SLU Admissions Hold

INTO SLU has placed a hold on your account due to missing official admission documents.

INTO SLU Financial Hold

INTO SLU has placed a hold on your account for one of the following reasons: address issue, balance issue, special arrangements, returned payment/check, third-party sponsor has not paid, insurance waiver not received. Contact the INTO SLU office at 314-977-3926 or into.slu.finance@slu.edu.

INTO SLU Registration Hold

INTO SLU has placed a hold to prevent students from registering themselves or changing their schedule. No student action required.

ITS SLU Hold - Balance Due

All Information Technology Services outstanding materials, balances and fines must be taken care of prior to registration or graduation. Check if you have an ITS Balance or have materials checked out by calling the service desk at 314-977-4000, ext. 2. All fines must be paid at one of the two Student Tech Services locations.

Judicial Outcomes
SLU’s Office of Student Conduct has placed a hold on your account for outcomes not being completed in a timely manner. Contact the office at 314-977-7326 to arrange to complete outcomes.
Language Resource Center
You have an unreturned item or unpaid fee to the Language Resource Center in Morrissey Hall. Contact the Department of Languages, Literatures and Cultures at llc@slu.edu or 314-977-3644.
Law School Hold
The School of Law has placed a hold on your account because information is needed regarding your academic file. Contact the School of Law Registrar at 314-977-2769 or in room 1008.
Loan Balance
You have an outstanding loan balance. Contact Haley Held, SFS Coordinator, at 314-977-2407.
Loan Default
One or more of your loans are in default. Contact Haley Held, SFS Coordinator, at 314-977-2407.
Loan Exit Interview
You have not completed the required exit interview for your loans. Contact Haley Held, SFS Coordinator, at 314-977-2407.
Medical Center Library
You have not returned materials to the Medical School Library. Return the materials, or, in the event the material has been lost, contact the library to make payment.
Official Test Scores
Official test scores required for your application to Saint Louis University have yet to be received. Contact the Office of Admission at graduate@slu.edu or 314-977-2500.
Official Transcript w/ Degree
An official transcript with your degree listed is required for your application to Saint Louis University and has yet to be received by the Office of Admission. Contact them at graduate@slu.edu or 314-977-2500.
Overall 3.0 GPA
There are outstanding conditions required for your admission to Saint Louis University. Contact the Office of Admission at graduate@slu.edu or 314-977-2500
Parking and Card Services Hold
Parking and Card Services has placed a hold on your account due to missing items. Contact the office for assistance at parking@slu.edu or 314-977-2957.
PHSJ Academic Integrity Pledge

The College for Public Health and Social Justice has placed a hold on your account because the Academic Integrity Pledge signature page is missing from your academic file. Carefully review the Academic Integrity Module, then print and sign the Honor Code and Academic Integrity Pledge.

  • Undergraduate Students: Return the signed signature page to Katie Linnenbrink via email at linnenbrink@slu.edu or bring a physical copy to Tegeler Hall, 300 West.
  • Graduate Students: Return the signed signature page to Patti Mazzuca via email at pmazzuca@slu.edu or bring a physical copy to Salus Center, Room 1401P.
Pius XII Memorial Library
All outstanding books and fines must be taken care of prior to registration/graduation. Check your library accounts by logging into your library account or by calling 314-977-3087. All fines must be paid at the circulation department on the main floor of Pius Library.
Prerequisite Coursework
Materials required for your application to Saint Louis University have yet to be received by the Office of Admission. Contact the office at graduate@slu.edu or 314-977-2500.
Registration Adviser Meeting
You are required to meet with your academic advisor prior to registering each semester. Contact your advisor to arrange a meeting to have this hold released.
Registration Mentor Meeting
You are required to meet with your faculty mentor prior to registering each semester. Contact your faculty mentor to arrange a meeting to have this hold released.
SFS Fin Aid Registration Hold
Student Financial Services is reviewing your account and may require additional documents. Contact Student Financial Services at 314-977-2350 or sfs@slu.edu.
SFS Fin Aid Transcript Hold
Student Financial Services is reviewing your account and may require additional documents. Contact Student Financial Services at 314-977-2350 or sfs@slu.edu.
Short-Term Loans
There are two types of short-term loan holds: The transcript hold is related to your short-term loan. Contact Student Financial Services at 314-977-2407 to have it lifted. A registration hold is placed if your short-term loan has not been paid in full by the maturity date. This loan must be paid in full to satisfy requirements. Contact Student Financial Services at 314-977-2407 or studentloans@slu.edufor more information.
SLUWE Hold

The ESL hold may be issued for any of the reasons listed below:

  • You need to make an appointment with your ESL advisor to discuss midterm progress. Bring a copy of your midterm grades.
  • You need to retest in order to show fulfillment of SLU language requirements.
  • A teacher or program coordinator has asked that you be tested.
  • The ESL Academic Committee has placed a hold on your account because you have not yet fully passed either the
  • TOEFL/IELTS and/or the SLUWE.
  • All students in EAP 115, 120 and 130 automatically have a hold before registration period opens. You will not be able to register for classes until you make an appointment with your ESL adviser. The maximum number of credits allowed for the next semester will be determined based on your progress in the program.

Speak to your EAP 120 and 130 instructors about advising and requirements. To address the hold, you may need to take the institutional TOEFL on specified dates before midterm, and at the end of the semester if needed. Take the SLUWE in your 115 class. Once you have your test scores and midterm grades, make an appointment with an ESL adviser. If you do not know who this is, or for any questions, contact Angela Rellegert at 314-977-3200.

SPS Registration Hold
The School for Professional Studies has placed a hold to prevent students from registering themselves or changing their schedule. No student action required.
SSE Graduate Affairs Office
The School of Science and Engineering graduate office has placed a hold on your account. Please contact the office for assistance at ssegrad@slu.edu.
Student Accounts Address
You do not have an active billing, permanent or local address on file. Update your current address information via the MySLU portal or in person at our office in Room 119 of DuBourg Hall. Contact Student Financial Services at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Collection (Special)
Student Financial Services has placed a hold on your account because of your prior payment history. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Deferred Pay Plan
Student Financial Services has placed a hold on your account because you are enrolled in a deferred payment plan. This hold will be removed once your bill is paid in full and payment has cleared.
Student Accounts Third-Party Billing
Student Financial Services, has placed a hold on your account because of an unpaid balance. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Bankruptcy
Student Financial Services has placed a hold on your account because of a bankruptcy notification. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Diploma
Student Financial Services has placed a hold on your account because of an unpaid balance. Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.
Student Accounts Reg

Student Financial Services has placed a hold on your account for one of the following reasons:

  • Address issue
  • Balance issue
  • Special arrangements
  • Returned payment/check
  • Third party sponsor has not paid
  • Unfinished financial aid requirements

Contact their office at 314-977-2350 or stdaccts@slu.edu for more information.

Student Accounts Transcript

Student Financial Services has placed a hold on your account because you are currently behind on monthly payments. This hold will be removed once your bill is paid in full and payment has cleared.

Student Educational Services

Your student educational services advisor has placed a hold on your account for academic reasons. See your student educational services advisor to have the hold lifted.

Student Health Balance

The Student Health Center has placed a hold on your account due to a past due bill.

Call the billing department at 314-977-5050 to find out what the bill was for and if insurance was billed properly. Let them know about the hold and have your insurance information available. Once the bill is paid, or insurance is re-submitted, the hold can be lifted. Student health balances are not viewable online.

Student Health Immunizations

The Student Health Center has placed a hold on your account due to incomplete or outdated immunization accounts. (Find out more about required immunizations and health forms.)

Submit these accounts or call 314-977-2323 for more information in order to lift the hold.

Student Health Insurance

The Student Health Center has placed a hold on your account because your University Health Plan paperwork is not on file. Submit either an enrollment form for the UHP or a waiver form with a copy of the front and back of your insurance card to Student Health to have the hold lifted. You may also fax the paperwork to 314-977-7165 or email to shc@health.slu.edu. For questions, or if the hold is for a previous term, call 314-977-7168.

Success Coach Appointment

You must meet with your student success coach prior to registration. Schedule an appointment through SLU Appointments or call 314-977-3484.

Time to Degree Reg Hold

Due to your time to degree expiring, you must complete the Petition for an Extension of the Time Period to Complete Degree Requirements.

Contact your graduate program coordinator for additional information.

Unclassified Student Hold

Contact Graduate Education at at graduateeducation@slu.edu or call
314-977-2601.


Madrid Campus Holds

Madrid Admissions Condition

You were admitted to SLU-Madrid with the condition of obtaining a minimum GPA of a 2.5 by the end of your first semester and your academic performance will need to be reviewed by the office of academic advising before you may register. Email advising-madrid@slu.edu for more information.

Madrid Admissions Document

Application documents or English level test scores required for your application to SLU- Madrid have not been received. Contact the office of admission at admissions-madrid@slu.edu.

Madrid Billing Address Hold

No active billing, permanent or local address is on file for you. Update your current address information in Banner Self-Service. For additional questions, contact the office of finance at finance-madrid@slu.edu.

Madrid Disciplinary Hold

You have been subject to disciplinary action and must complete your sanction. Comply with what was stated in your discipline letter and present it to the director of student life.

Madrid Emergency Contact Info

You need to update your emergency contact information on file (in Banner Self-Service). Once you have updated your emergency contact information, or if you have any additional questions, contact the office of student life (student-madrid@slu.edu) so they can release your hold.

Madrid Financial Diploma Hold

The office of finance has placed a hold on your account because of an unpaid balance. Contact the office at finance-madrid@slu.edu.

Madrid Hold Reg & Transcript

This hold prevents you from registering or requesting a transcript due to an unpaid balance. If you are a non-U.S. student, contact finance in Madrid (finance-madrid@slu.edu). If you are a U.S. student, contact the Student Financial Services office at the St. Louis campus (sfs@slu.edu) to resolve the hold.

Madrid Housing Agreement

You have not signed and returned your housing agreement. Contact the office of student life at housing-madrid@slu.edu or +34 915545858.

Madrid Housing Payment Hold

You have a pending balance for your housing fees. Enter into the housing payment page or contact the office of finance at finance-madrid@slu.edu.

Madrid Library Hold

All outstanding books and fines must be taken care of prior to registration/graduation. Fix library holds by returning documents and/or paying the fines through the Madrid Library. For more information, contact the library at library-madrid@slu.edu.

Madrid Student Academic Hold

The office of academic advising has placed a hold on your account due to a change in your academic standing. Visit the academic advising office or contact your academic adviser.

Madrid Student ESL Academic Hold
The office of academic advising has placed a hold on your account due to your unsatisfactory academic performance in the ESL program. Contact the ESL coordinator for more information about your current status.
Madrid Student Fees Hold
The office of finance has placed a hold on your account for one of the following reasons: Mandatory Class Trip fee, Excursion Fee, TOEFL test fee, Cafeteria Plan. Contact the office at finance-madrid@slu.edu for more information on having the hold lifted.
Madrid Student Health Hold
You have not picked up your new Sanitas card. Go get it at the office of student life to lift the hold.
Madrid Tuition Balance Hold

You have a pending tuition balance. U.S. students, contact Student Financial Services at sfs@slu.edu. Non-U.S. students, contact the office of finance at finance-madrid@slu.edu.

If your hold is not listed above, contact the Office of the University Registrar at 314-977-2269 or by visiting room 119 of DuBourg Hall.